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Centre for Continuing Education

Here when you need us.

Frequently Asked Questions and Policies

 

New Students, Start Here

  • 1. Activate your Mac ID – Upon enrolling, you will receive an email with information to activate your Mac ID. Be sure to make note of your Mac ID and password; you’ll use this to log into everything you’ll need.

    2. Order your textbooks – you can do this through the Campus Store website as soon as your term listings are available.

    3. Have a look around the Mosaic Student Centre – this is where you’ll be able to see your grades, request a transcript or letter, drop a course, etc.

    4. Have a look at Avenue to Learn (A2L) – if you’re taking an online course (with the exception of some online Addiction courses), this is where everything will be. A link for your course won’t be visible until 3 days prior to the official start date. You’ll use A2L to see your course outline, assignments, contact your instructor, etc.

    If you’re taking an in-person course at 1 James St. North, you will be able to view your specific classroom location on the TV screens when you arrive.

    If you’ve done all the above, you’re ready! Just sit tight until your course start date.

General

  • All students must enrol for CCE programs using our course selection tool on our website by selecting "enrol today".

    Watch the video below for a walk-through.



    If you are a current student or have ever been a McMaster student or employee, the easiest way to login is to use your MacID (e.g. smithj) and password.

    If you do not know your MacID, you can use your student or employee number, and after providing additional information you can access the system.

    If you have never been a student or employee you can create a new account.

    For more information on this process, watch this short video:

  • Students must enrol in online (O) and online self-study (OSS) academic courses prior to the start date of the course. Students must enrol in in-person academic courses prior to the night of the third class.

    These deadlines may vary for professional development courses and condensed/fast-track courses.

    Once enrolment closes, or courses are full, no further enrolments will be accepted.

  • In-person classes are held at One James North, (1 James St. North, Hamilton, Ontario) unless otherwise stated. Classrooms are located on the 1st and 2nd floors of the building. You can enter your classroom 30 minutes before start of class.

    Note: Some programs, such as Lean Six Sigma and Clinical Research Associate are delivered in alternative locations. This information will be listed in our Course Selection Tool. Information on location can be found on our Maps and Directions page

  • In March 2015, to coincide with the change in McMaster's enrolment system, Mosaic, all course codes have changed from a six digit numeric code to an easier-to-use alpha/numeric code ("ACC 928"). Every offering of a particular course now uses the same code whether you enrol in the in-person format or the online format. A list of new and previous course codes is available here. Course titles and content have not changed.

  • Mosaic is McMaster's administrative information system, which includes finance, human resources and student administration components.

    The student administration components encompass Student Admissions, Academic Advisement, and some Registrar's Office Services.

    Highlights of options/services available in the Mosaic Student Center:

    • - grade report;
    • - personal timetable;
    • - academic information;
    • - degree audit reporting (now called "Academic Advisement");
    • - personal and academic records;
    • - tax certificates T2202A;
    • - personal information;
    • - mailing addresses;
    • - email addresses;
    • - emergency contact information.

    Login using your MAC ID and password.

     

  • MAC ID is a unique, common identifier enabling single sign-on for a number of McMaster systems and applications (including registering online for Centre for Continuing Education courses). Your MAC ID is not your McMaster employee or student number. It often looks like a combination of your last name and first initial (e.g. smithj) and is normally the username part of your McMaster email address.

    To activate your MAC ID, you will need your student number, barcode and date of birth. First time students will receive their barcode number and student number via email from the University immediately upon enrolling in their first course.

    Follow the step by step instructions below outlined in the email and be certain to make sure your password meets the designated criteria. If you have questions, please call Centre for Continuing Education at (905) 525-9140 ext. 24321.

  • Student cards will be issued to new CCE students on a request basis only – they will not be automatically mailed to new CCE students.  If you wish to receive a student card, please e-mail the request to records@mcmaster.ca. Be sure to include your student number and complete mailing address.

    Term validation stickers will no longer be issued. Questions? Contact the Registrar’s Office at 905.525.9140  ext. 24796

    Student cards can be used at McMaster libraries.

  • Occasionally an individual class session may be cancelled due to unforeseen circumstances (e.g. weather, instructor illness). CCE will make every effort to notify affected students of any class cancellations.

    • In stormy weather, students are responsible for checking McMaster's main website or call the University switchboard at (905) 525-9140. Review the University's Storm Closure Policy for details.

  • Absolutely. McMaster’s Student Accessibility Services (SAS) supports students who have been diagnosed with a disability or disorder, such as a learning disability, ADHD, mental health diagnosis, chronic medical condition, sensory, neurological or mobility limitation. Students in need of accommodations are required to register with SAS before commencing a program or course.

    Questions about accommodations can be directed to the SAS office at 905-525-9140 x 28652 or sas@mcmaster.ca.

  • Avenue to Learn (A2L) is McMaster's online learning management system. This is where online courses take place. The system is also used by some in-person classes for readings and assignments. Visit http://avenue.mcmaster.ca/ to log in with your MacID. A shortcut to this link is found on the McMaster CCE home page as well.

    McMaster CCE has created a series of short video tutorials to orient students to the features of the Avenue to Learn platform:

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Applications

Many programs offered by McMaster University Centre for Continuing Education are open enrolment, and do not require an application. The policies listed below only pertain to the following programs:

  • Professional Addiction Studies
  • Big Data Analytics
  • Health Information Management
  • Health Information Systems
  • Health Informatics
  • My OWN McMaster
  • Yes, the application fee is applied to all applications received by the Centre for Continuing Education. There are no refunds for the application fee.

  • Depending on when the application is received, applicants can expect to receive a response within 2-3 weeks. Please visit the specific program admission requirements & application procedure pages for application due dates.

  • No, program staff will only review the documents submitted as part of an application package.

  • You may apply as a mature student without a degree or diploma. You must submit you application form, and relevant documentation that supports any of the admission requirements. Your application will be reviewed and the program manager will contact you if additional requirements are needed for admission. 

  • Applicants are required to submit proof of either an undergraduate degree or college diploma in a related field, or 4,000 hours of supervised experience in specific fields. Please see the Professional Addictions Studies Admission Requirements page for more details.


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Program Planning

  • McMaster’s Student Accessibility Services (SAS) supports students who have been diagnosed with a disability or disorder, such as a learning disability, ADHD, mental health diagnosis, chronic medical condition, sensory, neurological or mobility limitation. Students in need of accommodations are required to register with SAS before commencing a program or course.

    Questions about accommodations can be directed to the SAS office at 905-525-9140 x 28652 or sas@mcmaster.ca

  • Diplomas require a minimum of 24 units of study, which include core compulsory courses. Certificates require a minimum of 15 units of study. Some programs require completion of a group of core courses, but other programs allow certificate students to select their courses from any on the list to meet their specific learning needs.

  • Note: Not every program has a certificate and diploma stream.
    If your program has different stream options, it may be possible to switch between the two programs. In most cases, if you have already completed the certificate, you will need to choose the diploma program when you enrol in your next course. If the certificate is not yet complete, you can request a program transfer from the Program Manager.

    As per McMaster University Senate policy (May 2017), a course can be used no more than two times towards a McMaster University credential. At McMaster, the term credential refers to a certificate, a certificate of completion, a diploma, a MyOWNMcMaster milestone, and an undergraduate degree. If you require more information, please be sure to contact us.

  • This is an individual decision. Some students enrol in one class per term, some enrol in more. Regardless of a student’s coursework load, the program is defined as a part-time program of study.

    Cohort programs:

    Students in a cohort begin their studies at the same time and progress
    through the program together following a prescribed order and schedule
    of classes, normally one per term. The following programs use a cohort format:

    - Health Informatics (September start)
    - Health Information Management
    (September start)
    - Metallurgy
    (September start + January start)


  • Accounting Program


    No. Students are required to meet course prerequisites, at the time of registration. Enrolment in any of the accounting courses is open to students who have satisfied any/all posted course prerequisites or equivalencies. Students are not permitted to register/start a course that has a prerequisite, without first completing all course activities, assignments and sitting the final examination of any/all posted prerequisites courses. Students who do not meet the prerequisites will be required to withdraw. In such cases, CCE’s withdrawal/refund policies will apply.

  • This applies to in-person offerings only
    Registration in 2 or more in-class courses that are scheduled simultaneously (i.e. same day/time) is prohibited.

  • For most programs, there is no requirement to complete the program once started. Students may take select courses that fulfill their individual needs or interests.

    Health Informatics Health Information Management
    We suggest you send an email to the program account (himgmt@mcmaster.ca, or hinform@mcmaster.ca) and indicate which courses you are interested in completing.  You may be asked to pay the application fee or new student fee if permission is granted.

  • All programs offered by McMaster University Centre for Continuing Education are part-time programs, which means the workload and scheduling is designed for you to meet your professional, personal and academic obligations. On average, we suggest you budget between 6-10 hours per week for your coursework. Of course, this varies depending on the amount of content presented, or when assignments are due. It is important to remember that the courses are valued at a university undergraduate level; Therefore, the workload expectations will correspond to a university level of study.

    Fast-track/accelerated courses condense course material into a shorter timeframe. Students should budget additional hours per week when completing a full course in a condensed number of weeks (in person or online).

  • All of our programs are considered part-time. For cohort programs, students progress through the courses at a set pace. For non-cohort programs, students can complete courses at their own pace, subject to course availability and so long as any posted prerequisites are satisfied.

    The time frames provided are only estimates. Individuals should gauge other time commitments to determine a realistic completion target.

    Accounting: There is no specified time frame within which students pursuing the Diploma in Accounting or the Certificate in Accounting must complete the requirements; however, on average, students typically complete the program requirements within 2 to 4 years. A fast-track option is available to finish within 12 months (September start, Hamilton location).

    Addiction Education: Students who work on several courses each semester tend to finish the diploma within 14 – 18 months.  Other students choose to work on the program at a more relaxed pace, and may even take a year off at some points. There is no time limit on the completion of either program (Diploma or Certificate).

    Business Administration: It is possible to complete the Certificate in less than eight months, but some students prefer to take more time. It is possible to complete the Diploma in less than a year, but some students prefer to take more time.

    Case Management: Students may complete the certificate in one full year. This requires taking multiple courses in each term. Students can consult with the program manager to prepare a study plan for their program. Students are asked to complete the program within a 5-year time frame.

    Clinical Research Associate: It is possible to  complete the program in less than a year, but some students prefer to take more time. 

    Health Informatics, Health Information Management: These programs take approximately 2 years to complete. 

    Health Information Systems: This program takes approximately 9 months to complete.

    Human Resources Management: It is possible to complete the diploma in less than a year, but some students prefer to take more time.

    Marketing Diploma:
    It is possible to complete the diploma in less than a year, but some students prefer to take more time. 

    Metallurgy of Iron and Steel: This program takes approximately 2 years to complete. 

    Web Design Certificate: It is possible to complete the certificate in less than a year, but some students prefer to take more time. A typical student will take five terms, or 20 months, to complete.

  • Upon notification of your request to stop your studies, or to take a break from the cohort schedule, the program manager will contact you with options.  You may be permitted to rejoin your cohort and pick up the missed class with the next cohort group (pending course pre-requisites).  Grades from a completed course will remain on your official academic transcript and you will not need to retake a successfully completed course in the next cohort offering.  You may be asked to retake a previously completed course if the content of the course has changed since the time of your course completion.  

  • If all program requirements are offered in the online or online self-study format, there is no need to come to McMaster at any time, with the possible exception of exams.

    If the course includes an exam, and you live within 40 kilometers of Hamilton, you will be required to come to McMaster to write the exam. If you live outside of that range, you can arrange to have a proctored exam written in a pre-approved location.

    Students are responsible for any proctoring/mailing fees that the offsite testing centre may charge.

  • Units define the number of credits associated with a course. Units are assigned by the University based on course content and hours of instruction. Centre for Continuing Education courses range from one to three units. 3 units is equivalent to a half-year undergraduate course.

  • In accordance to McMaster University’s General Academic Regulations, “it is imperative that students make every effort to meet the originally scheduled course requirements and it is a student’s responsibility to write examinations as scheduled.” Therefore, all students are expected to attend and complete the specific course requirements (i.e. attendance, assignments, and tests/exams) listed in the course outline on or by the date specified.

    Students who need to arrange for coursework accommodation, as a result of medical, personal or family reasons, must contact the course instructor within 48 hours of the originally scheduled due date.

    It is the student’s responsibility to contact the Program Manager/Program Associate to discuss accommodations and procedures related to deferred tests and/or examinations within 48 hours of the originally scheduled test/exam, as per policy. A deferred exam fee of $50 will be charged. The student must contact CCE to arrange payment. 

    Failure to contact the course instructor, in the case of missed coursework, or the Program Manager/Program Associate, in the case of a missed test/examination, within the specified 48 hours window will result in a grade of zero (0) on the coursework/exam and no further consideration will be granted.

    *Note: Supporting documentation will be required but will not ensure approval of accommodation(s).


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Academic Records

  • Every course is unique –typically a final grade is achieved through a combination of assignments, presentations, exams and participation. Students are expected to prepare assignments at a university undergraduate level using word processing software.

    Some courses may have tests, take home case studies, online web-based research, role plays, self-assessment, group assignments and presentations, research within your local community and a variety of written reports. Academic writing style and full referencing are expected.

  • In most cases, individuals who complete assignments will receive basic feedback from the instructor with regards to their course assignment. The feedback will be transmitted via email. Assignments will not necessarily be returned to participants.

    Grade information is disseminated by CCE only, or an individual may access their record of learning by logging into the Mosaic Student Center and viewing their grades.

  • You can track your progress for the Essentials programs (and all McMaster courses) through Mosaic. To do so, sign in to the McMaster Mosaic Student Center.

  • All grades need to be viewed online through the Mosaic. When logged in to the system, select the Student Center tab. To access Mosaic, you need your Mac ID and password.

    For more information, watch the video below:

  • Mark (%) Grade
    90-100 A+
    85-89 A
    80-84 A-
    77-79 B+
    73-76 B
    70-72 B-
    67-69 C+
    63-66 C
    60-62 C-
    57-59 D+
    53-56 D
    50-52 D-
    0-49 F
    A passing grade is 50% (D-) or above.

  • ?

  • Academic Probation

    A student whose Grade Point Average (GPA) drops to 0 - 0.99 out of 12 after completing a minimum of two courses will be placed on academic probation. The following notation will be posted to the student’s academic record: Student placed on academic probation and limited to taking 2 courses (6.0 units of academic credit) per session until further notice. Minimum grade of C- required in subsequent courses before probationary status is reviewed.

    Program Dismissal

    Should the student continue to perform poorly and fail additional courses during the probationary period, the student will be required to withdraw from the Centre for Continuing Education. The following notation will be posted on the student’s academic record: Required to withdraw from Centre for Continuing Education (CCE). May not continue at CCE for at least 12 months. Student may apply for reinstatement for (Month, Year).

  • When students feel they have completed the necessary requirements for their program, they should apply to graduate.

    Using Mosaic, access the Student Centre, and the Academics section within the portal.

    From the drop-down list, select "Apply for graduation".

    Students can then select which program they would like to submit their graduation request for.

    CCE program staff will review your record in approximately eight weeks to confirm you have met all of the program requirements. You will receive your diploma by mail or at the graduation ceremony. The graduation ceremony normally takes place in November each year.

    Watch the video below for more information on how to apply for graduation.

  • Unofficial transcript: quick and easy access to view and print on demand: My Academics – Unofficial Transcript.

    Official transcripts - may be required for: applications to other academic institutions; applications for scholarships/bursaries; or if an employer requires a copy. My Academics – Request Official Transcript

    Options include: in-person pick-up (Gilmour Hall Room 108) or mail. For rush, courier or fax requests, processing charges apply.

    Students can request to have their transcript sent immediately with their current grades, after grades are released or upon having a degree conferred. Please wait until you see all grades posted on MOSAIC before requesting an official transcript. Processing times vary depending on the time of year. Please allow 5-7 business days for processing.

    For more information, watch the video below:


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Financials

  • There are several options available if you require assistance in funding your studies: 

    Students need to apply through Mosaic. Click on the Student Centre tab. Under Finances, click on the "Apply for Financial Aid" link.

    For up-to-date application deadline dates for each term, please check the Office of Student Financial Aid Scholarships and Scholarships website.

    Students need to pay for courses in full at the time of enrolment. If selected for the bursary, the money will be applied to the student's account afterwards.
    Once the money is applied to your student account, a refund cheque will be issued by Student Accounts and Cashiers. It may take 1-3 weeks to receive the refund cheque. If direct deposit has been set up in Mosaic prior to receiving the Bursary, the refund will be issued via direct deposit.

    To view your account: Log into Mosaic. Navigate to the Student Centre section. Under Finances, use the dropdown box to select Account Activity. In your account, you will see if you have received the Bursary, the amount of the Bursary and the date the Bursary was refunded to you once the refund has been processed.

     _________________________________

    • Many employers offer tuition assistance programs.  Ask your manager or HR department if your company offers a program.

    • Most banks offer student loans that have attractive interest rates and require you to pay interest only, until after the completion of your program.

    • If you are studying on a full-time basis, the Lifelong Learning Plan allows you to withdraw from your RRSP to pay for your program.

    • For Canadian students interested in government funding or subsidized training options (e.g. Second Career, Canada-Ontario Job Grant) please contact your local Employment Service Centre.

    Continuing Education programs are not eligible for OSAP.
  • Course Receipt:

    Upon registration of each course, students receive an email payment confirmation. If you wish to view your account activity on your MOSAIC student centre and do not have access to view this information, please contact University Technology Services at uts@mcmaster.ca or 905-525-9140 x24357.

    Tax Receipt:

    T2202A/T4A receipts for tax purposes will be available by the end of February each year.

    Students can access their tax receipts through the online Student Centre, Mosaic.  You will need your MacID login information. Your MacID is usually the first half of your McMaster email address (jsmith3@McMaster.ca - would be jsmith3).

    1. Login to Mosaic
    2. Click the Student Centre tab
    3. Scroll down to the Finance section
    4. Use the drop down menu in the Finance section to select “view/print T2202A/T4A”
    5. Use drop down to select appropriate calendar year and click “view”

    To ensure the tax certificate displays, please allow pop-ups (disable pop-up blocker) on your browser for this website. For best performance, use Chrome.

    If your student login has expired or if you are experiencing other difficulties accessing the Mosaic system, please visit this support page.

    Professional Development participants

    Please note, Professional Development courses do not qualify to receive tax receipts for course fees.

    For more information, watch the video below:

  • Academic Activation Fee:

    When you enrol in your first certificate or diploma course you will be charged a one-time, non-refundable CCE Academic Activation Fee of $39. This administrative fee does not apply to professional development programs.

  • You can access a proof of enrolment letter through Mosaic. To do so, follow the instructions below:

    1. Sign in to the McMaster Mosaic Student Center.
    2. In the Academics section, look for the drop down menu labelled “other academic”
    3. From this menu, select Enrolment/Financial Letters and click the double arrows
    4. Put in the corresponding information:

    - Select Academic Career for this Letter:  Select Continuing Education.
    - Select Academic Term for this Letter: Select the term in which you took the class.
    - Select which letter you would like to request: Select Enrolment/Completion letter.
    - Select your delivery option: Select PDF or email.

    Please note: your grade will only appear once it has been uploaded by the administrative staff. This allows up to four weeks for grades to be submitted once the class has finished.


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Ancillary and Incidental Fees

  • Course tuition fees vary by program. Please view the “Schedules & Fees” link on your program page for specific course fees. Fees are the same for Canadian and international students. Fees are subject to change.

    McMaster Association of Part-time Students (MAPS) charges a fee of $7 per unit, included in the listed tuition fee.

  • When you enrol in your first certificate or diploma course you will be charged a one-time, non-refundable CCE Academic Activation Fee of $39. This administrative fee does not apply to professional development programs.

  • Students who are approved to transfer courses from an external institution (including McMaster  degree studies) into a CCE program will be charged a $99 administrative fee per course.

    Students who are approved to transfer one or more CCE course(s) from one program to another within CCE will be charged a one-time administrative fee of $79

  • Students who are approved to write a deferred exam will be charged an administrative fee of $50.

  • Students will be charged a non-refundable assessment fee of $59 for any program requiring an application.

  • Students who request an additional credential will be charged a printing fee of $50.

  • 13% HST must be added to Computer Training workshop costs.

    HST is not applied to certificate and diploma or Essentials courses.


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Credit Transfer and Degree Completion

  • Students may use the same courses to build a maximum of two credentials (McMaster University Senate Policy on Diplomas and Certificates).

    Learn more here

  • To be eligible, students need to be currently enrolled in the CCE program and submit a cover letter that maps out what you have completed, where and what course you would like the credit applied towards (i.e. Marketing 123 completed at University of Toronto, in place of MKT 819 Marketing), course outlines, and an official transcript with marks.

    General Policy

    • - Students must submit a course outline to ensure that the course content is at least 80% comparable to our Centre for Continuing Education course.
    • - Only courses in which a minimum grade of C- has been achieved may be considered for a transfer of credit.
    • - Courses must have been completed with the last 5 years to be considered.
    • - There is a fee of $99 for each Transfer of Credit (TOC) (once approved by the Program Manager). The price is subject to change.
    • - You may only apply external transfer of credit to one certificate or diploma program.

    - Your McMaster transcript will NOT show the actual details of the TOC. Students will receive a letter from the Centre for Continuing Education confirming the TOC has been granted which students should keep for their own personal records. TOC is not viewable for students on Mosaic.

    Exceptions

    Accounting:

    - Minimum 80% content match/overlap and similar number of classroom or contact hours;
    - Courses must have been taken within the last five years;
    - Minimum grade of “B-“ or better required for transfer consideration;
    - Transfer credits approved but not applied/paid for within six (6) months of approval will be rescinded.
    - Transfer credit fees apply.  The current transfer credit fee is $99 per course.

    Payroll Compliance Practitioner Certificate: Learners entering the Payroll Compliance Practitioner Certificate, who have completed Payroll Compliance Legislation, and/or Payroll Fundamentals 1, and/or Payroll Fundamentals 2, through the Canadian Payroll Association, may be eligible to apply the 3 courses to the Payroll Compliance Practitioner Certificate for a maximum of three transfer credits (9 units). 

    Canadian Payroll Management: Students pursuing the Certificate in Canadian Payroll Management, who have completed Introduction to Payroll Management and/or Applied Payroll Management through the Canadian Payroll Association, may be eligible to apply both courses to the McMaster Certificate in Canadian Payroll Management for a maximum of two transfer credits (6 units).

    Health Informatics/Health Information Management Students may transfer up to two transfer credits into the program.

    Leadership in Community Engagement:
    Due to the number of courses required for the certificate (5 courses), transferring credits from other post-secondary education programs is not permitted. Professional experience and workshops/conference attendance are not transferable for credit courses.

  • Learners who have successfully completed a Centre for Continuing Education Certificate or Diploma, and wish to pursue undergraduate degree studies at McMaster University, may be eligible to receive advanced standing in the degree program, at the discretion of the Faculty to which they are applying. The learner must be accepted into the Faculty in question before advanced standing will be granted.

    As per McMaster University Senate policy (May 2017), a course can be used no more than two times towards a McMaster University credential. At McMaster, the term credential refers to a certificate, a certificate of completion, a diploma, a MyOWNMcMaster milestone, and an undergraduate degree. If you require more information, please be sure to contact us.

    Degree + Diploma:
    If you are currently a McMaster undergraduate student, you may be able to take a certificate and/or diploma program as elective credits towards your degree. CCE courses are not eligible for OSAP. Consult your Academic Advisor for details.

  • Only academic-credit courses taken at a post-secondary institution (college, university, continuing studies) that are listed on an official transcript with a grade are eligible for assessment. Courses must have an 80% overlap in content and a similar number of classroom hours. They must also have been taken within the last five years


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Dropping a Course

  • This section applies only to financial refunds.
    Find more information on dropping courses without academic penalty. 

    Note: CCE reserves the right to cancel a course due to low enrolment or other factors. Affected students will be notified of any course cancellations and refunded appropriately.

    For purposes of refunds, the day refers to the calendar day, beginning at 12:00 am.

    Processing times will vary depending on method of payment. Refunds will be delayed during peak enrolment times at the start of term.

    If you paid online by credit card, any applicable refund will be processed back to your credit card (please allow 1 to 3 weeks for processing).

    If you paid by cheque or debit, please visit the online Mosaic Student Center to input your bank information and correct mailing address to receive any applicable refund by online deposit. Without banking information, McMaster University will issue you a cheque by mail (please allow 4 to 6 weeks for processing).

    Policy as of May 1, 2017:

    The one-time academic activation fee of $39 is non-refundable.

    Certificate & Diploma (In-Person, Online and Online Self-Study)

    • Up to the day before class starts: 100% course fee refund and 100% MAPS fee refund

    - From course start date to day 14: 70% course fee refund 0% MAPS fee refund
    - 15 days after the start date: 0% course fee refund and 0% MAPS fee refund.

    Example: Class Start Date September 1

    Up to August 31: Full refund - 100% tuition, 100% MAPS fee

    September 1-14: 70% tuition refund, 0% MAPS fee refund

    September 15 to class end date: 0% refund

    Certificate & Diploma Fast-Track Courses (2x/week or full-day in person)

    • - 7 days or more before the start date: 100% course fee refund and 100% MAPS fee refund
    • - 1 to 6 days before the start date: 80% course fee refund and 100% MAPS fee refund
    • - From course start date to day 7: 50% course fee refund and 0% MAPS fee refund,
    • - 8 days after the start date to class end date: 0% course fee refund and 0% MAPS fee refund.

    Professional Development Courses (Lean Six Sigma, Project Management)

    • - 20 days or more before the start date: 100% course fee refund
    • - 7-19 days before start date: 70% course fee refund
    • - 6 days or less before the start date: 0% course fee refund

    Essentials, Crisis and Mental Health 

    • - 7 days or more before the start date: 100% course fee refund
    • - 1-6 days before start date: 80% course fee refund
    • - Start date – 0%
  • Students may drop a course using the Mosaic system. If a student chooses to drop a course and not receive an academic penalty, they must formally drop before the deadline date (see below), even if it is past the point of receiving a refund.

    Students who do not formally drop a course will receive a grade of “F” on their transcript.

    The policies below outline how and when students can drop a course without academic penalty. The first day of class is day 0.

    Certificate/Diploma (In-Person, In-Person Accelerated (excluding Addictions)

    • 7 Days before the last scheduled class date

    Certificate/Diploma (Online)

    • 7 days before the course end date (or final examination date), whichever comes first

    Certificate/Diploma (Online Self-Study, excluding Addictions)

    • 7 days before the course end date (or final examination date), whichever comes first

    Certificate/Diploma (Online Self-Study Addictions)

    • 0 days before the course end date

    Certificate/Diploma (In-Person Accelerated Addictions)

    • 16 days after the class start date

    Professional Development Courses/Programs

    • 0 days before the last scheduled class
  • Students may drop a course using the Mosaic system.

    If a student chooses to drop a course and not receive an academic penalty, they must formally drop before the deadline date (indicated in "If I drop a course, will I receive an academic penalty"), even if it is past the point of receiving a refund.

    Students who do not formally drop a course will receive a grade of “F” on their transcript.

    For information on this process, watch the video below:

  • No. Students must drop the course they no longer wish to take and then enrol in the course they wish to take.

    Depending on the date of the drop as compared to the class start date, students may receive only a partial refund for the class they drop.